Refund Policy

At HigherSignal HQ, we are committed to your satisfaction. Please read this policy carefully before making a purchase.

Digital Products & Courses

[PLACEHOLDER — describe your refund terms for digital courses. Example: "Due to the digital nature of our courses, all sales are final once course content has been accessed. If you have not yet accessed the course, you may request a refund within 14 days of purchase."]

Mentorship Packages

[PLACEHOLDER — describe refund terms for mentorship. Example: "Mentorship packages are non-refundable once the first session has been delivered. If we are unable to provide the agreed services, a pro-rated refund will be issued."]

Live Sessions & Bookings

[PLACEHOLDER — describe cancellation and refund policy for live sessions. Example: "Cancellations made more than 24 hours before a scheduled session will receive a full refund. Cancellations within 24 hours are non-refundable."]

Token Packs

[PLACEHOLDER — token refund policy. Example: "Purchased tokens are non-refundable once credited to your account."]

How to Request a Refund

To request a refund, contact us within the applicable window at info@highersignalhq.com with your order details and reason for the request. We aim to respond within 2–3 business days.

Chargebacks

We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback. Fraudulent chargebacks will result in immediate account termination.